o9n FAQ — Frequently Asked Questions

That's correct. When withdrawing at o9n, whether through KBZPay, Wave Money, or AYA Pay, the wallet account receiving the funds must be registered under the same name as the player account. This is a required policy to protect players' financial security. Any withdrawal request made to an account under a different name will be rejected, and funds can only be sent to your own wallet.

The minimum withdrawal amount at o9n is 20,000 Ks per transaction. Amounts below that cannot be withdrawn. Before requesting a withdrawal, check that your account balance is at least 20,000 Ks and that any wagering conditions have been met.

Your withdrawal request may be pending while it is being reviewed. Processing normally completes within 10 to 45 minutes. If it takes longer than that, check that your wallet name matches your account name and that all wagering conditions have been met. If the issue continues, o9n's 24/7 live chat can help.

Withdrawal from o9n typically arrives within 10 to 45 minutes. Bank transfers are also completed within that same timeframe, so there is little difference compared to digital wallets like KBZPay. If problems keep occurring, our 24/7 live chat is available to help.

A wagering requirement must be met before bonus winnings can be withdrawn. The wagering requirement for the welcome bonus is 10x the bonus amount. For example — if you receive a 20,000 Ks bonus, you must wager 20,000 Ks × 10 = 200,000 Ks before the bonus winnings can be withdrawn. You can check whether this condition has been met inside your account.

Yes, you can. Wave Money (WavePay) is one of the most used deposit methods at o9n. Simply transfer to the account number provided by o9n through the Wave Money app, then send the transaction ID to support and the funds will be in your account. If the name registered on your Wave Money account matches your o9n account name, there will be no issues.

Regardless of which deposit method you use at o9n, a minimum of 10,000 Ks is required per transaction. This minimum limit is the same across all four methods — KBZPay, Wave Money, AYA Pay, and bank transfer. Since you can receive a welcome bonus on your first deposit, it is worth deciding on your amount before depositing.

To deposit via KBZPay, select KBZPay on o9n's deposit page and enter the amount. Transfer from your KBZPay app to the provided account number, then send the screenshot or transaction reference to live chat support. The funds will normally arrive in your account within 10–45 minutes.

o9n does not charge any deposit fees. However, if KBZPay, Wave Money, or your bank charges its own transaction fee, that is between the player and their wallet or bank and has nothing to do with o9n. There are no platform fees when depositing, so you do not need to factor in any extra charges.

Yes. o9n also accepts AYA Pay and bank transfer as deposit methods. Regardless of which method you choose, a minimum of 10,000 Ks is required and funds will be received within 10–45 minutes. If you make a counter transfer, please send the transaction slip to support.

There are two channels to contact o9n support — (1) 24/7 live chat on the website and (2) sending an email to [email protected]. Please note that Telegram, Viber, Messenger, or phone numbers are not available — those are not o9n's official channels.

If you are contacting support, please prepare the following information in advance — your registered account name, the transaction ID if it is a deposit or withdrawal issue, the approximate time the issue occurred (MMT), and a screenshot if possible. Providing these details allows the support team to resolve your issue faster.

o9n's live chat support operates 24 hours a day, 7 days a week without interruption. You can reach us at any time in Myanmar Standard Time (MMT), so even if an issue arises in the middle of the night, live chat is there to help directly.

Yes, o9n's customer support team operates in Burmese. Whether via live chat or email, you can write in Burmese and will receive replies in Burmese. There is no need to worry about any confusion due to language.

If you contact us by email at [email protected], a reply will be sent within a reasonable time. If you need immediate assistance, you should use the 24/7 live chat. Live chat provides real-time responses and is better suited for urgent financial matters.

That is correct. Under o9n policy, each person is allowed to open one account only. Opening additional accounts using the same name, phone number, or device, or attempting to share funds between accounts, may result in account suspension. If you have an issue, you can contact support.

Go to the o9n login/sign-up page and sign up with your phone number, name and password. It is important to fill in your personal details correctly to avoid problems with deposits and withdrawals, so please fill in all fields carefully. Only those aged 21+ are allowed to sign up.

Yes. You can log in to your o9n account from any device through a browser. You can play fully on a mobile browser without needing to download an app. When logging in on a new phone, simply enter your username and password — your data and history will not be lost.

Click the "Forgot password" option on the login page, verify your identity with your registered phone number or email, and set a new password. If that does not resolve the issue, you can get help via 24/7 live chat.

If you enter the wrong password too many times in a row, your account may be temporarily locked. In that case, email [email protected] or request an account unlock via 24/7 live chat. Once identity verification is complete, the issue will be resolved immediately. We recommend setting up good password management in advance.