o9n Privacy Policy
This policy explains how o9n collects, uses, and protects the personal information of players who register on the platform.
Introduction
This Privacy Policy ("Policy") explains how personal data is handled between the o9n platform ("we", "o9n") and players who use the platform ("you", "user").
o9n is an online gaming platform serving players in Myanmar. Your personal information is important to us, and we protect it using SSL encryption technology and strict internal processes.
By using this website, you confirm that you have read and understood this Policy and agree to its terms. Please read the Policy before continuing to use the platform.
1 Types of Information We Collect
o9n collects only the information needed to provide services to players. The information we collect can be grouped into the following categories—
1.1 Personally Identifiable Information
- Name (Myanmar or English)
- Date of birth (for 21+ age verification)
- Phone number
- Email address
- National identity or residency document details
1.2 Financial Information
- KBZPay, Wave Money, or AYA Pay account number
- Deposit and withdrawal records
- Transaction dispute records
- Bank transfer account details
1.3 Technical Data
- IP address
- Device type and browser software used
- Website visit, click, and session duration records
- Session records and cookies data
1.4 Gaming Data
- Game type played and duration
- Betting history
- Bonus and promotion claim records
2 Purpose of Using the Information
We use the information we collect only for the following purposes—
- To provide account services — to handle registration, login, and account management
- To process deposits and withdrawals — to securely handle money transfers via KBZPay, Wave Money, AYA Pay, and bank transfer
- To verify player identity — to confirm players are 21+ and to verify user authenticity
- To maintain security — to protect against unauthorised access attempts, fraud, and money laundering
- To improve our service — to understand how players play and make our services better
- For communication and support — to contact players and resolve issues via 24/7 live chat
- To apply responsible gambling policies — to monitor player behaviour and step in when assistance is needed
- To fulfil legal obligations — to operate in accordance with applicable laws and regulations
We do not sell your personal information to third-party companies for advertising purposes.
3 Data Sharing with Third Parties
o9n shares players' personal information with third parties only on a limited basis. Situations where data may be shared include—
3.1 Service Providers
Service providers that help operate our platform (e.g. payment processing providers, cloud hosting providers) are given access to data only for the specified purpose. They must comply with the data protection agreements they have signed with us.
3.2 Financial Intermediary Services
When processing payments via KBZPay, Wave Money, AYA Pay, or bank transfer, your financial transaction details are shared with those services solely to carry out the transfer.
3.3 Legal Requirements
When disclosure of data is required under applicable law, court order, or government or law enforcement obligations, we will act accordingly. In such cases, we will attempt to notify the player as permitted by law.
3.4 Business Transfers
In the event of a merger, sale, or transfer of assets involving o9n, players' data may be transferred to the acquiring company. Players will be notified in advance in such a situation.
4 Cookies and Tracking Technologies
The o9n website uses cookies. Cookies are small data files stored in your browser that help improve your website experience.
4.1 Types of Cookies We Use
- Essential Cookies — required for maintaining login sessions and security
- Performance Cookies — used to check page speed and accuracy on the website
- Functional Cookies — used to remember players' chosen language and preferences
- Analytics Cookies — used to understand how many people visit the website and to improve our service
4.2 Managing Cookies
Even if you disable cookies in your browser settings, some platform features may not work correctly. Disabling strictly necessary cookies can interrupt your login session.
5 Data Retention Period
o9n keeps players' personal data only for as long as necessary—
- Account information — retained until the account is closed and any legally required retention period has expired
- Financial records — retained for the period required by financial regulations
- Game records — retained for the duration that the account is active
- Technical log data — retained for as long as needed for security review
Once the retention period ends, data is securely deleted or anonymised.
6 Data Security Measures
To protect players' personal data, o9n applies a combination of technical and organisational security measures—
SSL Encryption
All data transfers are protected with SSL (Secure Socket Layer) encryption.
Access Control
Strict access controls are in place so that player data can only be accessed and handled by authorised staff.
Encrypted Data Storage
Sensitive data (passwords, financial information) is stored only in encrypted and hashed form.
24/7 Monitoring
24/7 network monitoring is carried out to detect unauthorised access attempts and suspicious activity.
No data security method can guarantee 100% protection. However, o9n will continue to improve its technologies and processes to prevent potential breaches as much as possible.
7 Players' Rights
Every player using the o9n platform has the following rights regarding their personal data—
7.1 Right of Access
You can request to know what personal data o9n holds about you. We will fulfil that request unless there is a legal restriction preventing us from doing so.
7.2 Right to Rectification
If you believe that personal data we hold about you is incorrect, you can contact support and request a correction.
7.3 Right to Erasure
You can request deletion of data that does not conflict with our legal obligations. Data that must be retained for a set period due to financial regulatory requirements cannot be deleted immediately.
7.4 Right to Restrict Processing
You can request that sharing of your data with third parties be paused for a period while a correction is being handled.
7.5 Account Closure
You can contact o9n support at any time to request account closure. Data that is not subject to legal obligations or contractual restrictions will be deleted, though data required by law may still be retained.
To exercise any of these rights, contact [email protected] or use the 24/7 live chat on the website.
8 Protection of Minors
The o9n platform is for players aged 21+ only. We do not knowingly collect personal data from anyone under 21.
If we discover that a person under 21 has registered on o9n, we will immediately terminate that account and delete their data.
To prevent unauthorised access, date of birth verification is carried out at registration and identity verification is conducted at the appropriate time.
9 Policy Changes
o9n may update this Privacy Policy when needed. When significant changes are made—
- The "Last updated" date at the top of the Policy page will be updated
- Registered players will be notified through the contact channel they provided
- Continued play will be taken as acceptance of the updated Policy
Players are encouraged to review the Policy regularly. If you disagree with any changes, contact us at [email protected].
10 Contact Methods
Questions about this Privacy Policy, data access requests, or deletion requests can be sent through the following contact channels—
24/7 Live Chat
Click the live chat on the website to get in touch instantly in Myanmar language
Our support team is available 24/7 in Myanmar language and will handle your privacy-related requests as quickly as possible.